We have run a web design and development business since 2009. All those years have given us experience working with many kinds of clients from very different business backgrounds. Throughout, we have always encouraged our clients to use our website maintenance service, at least for the first year after the website launches.
Besides giving the best service we can, we want to make sure the website works well in supporting our clients' business. Over time, clients often need adjustments that are minor but significant. That is why we hope to always be behind the scenes supporting every client, so that all our clients' websites can perform at their best. In this article, we want to explain why a website maintenance service matters.
Years of Experience
Even so, despite these good intentions, many clients are confident they can manage their website themselves after launch. With a guide book in hand, they expect to handle website maintenance well. We often meet this view, and it can be hard to explain otherwise. Clients generally see website maintenance as just maintaining content: adding new content, editing or deleting it, as simple as using social media like Facebook or Instagram. But website maintenance is not that simple. Websites can be built on different platforms, such as Joomla, WordPress, Drupal and others, and each has its own environment. We have spent years going deep into one CMS platform, Joomla, which we use for every website project. The time we have put in, day and night, has made us know this platform so well that we can get the most out of it. That depth, built over so many years, goes far beyond knowing how to add, edit and delete content. We have spent a lot of time learning to maintain websites on the technical side too. Website maintenance knowledge is much more than content management.
Web Consultant
We also position ourselves as a web consultant for every client. We want to give as much help as we can in getting the best performance from our clients' websites. Our experience in maintaining websites goes beyond content: it includes monitoring website traffic, statistics and more. We work to make sure the websites we build for our clients are on target, so they genuinely support their business.
24/7 Support
We provide support 24 hours a day, 7 days a week. You can contact us whenever there is a problem or question about your website, or when you need content maintenance support. It may sound simple, but this kind of support is genuinely important and valuable to you.
Long-Term Relationship
Sometimes clients decide to end their relationship with us, and of course we respect that decision. Once the first year of maintenance on a website we built has passed, we don't push clients to renew. Some clients feel confident, perhaps because of what their in-house IT team tells them. What they forget is that IT teams often don't last long: people come and go. When the IT person changes, the company is left unsure who can update the website's content. Some clients, even though we have seen their staff change many times, never get stuck when they need website maintenance support, because they know who they can easily contact: us. Our website maintenance service is something we offer clients as a long-term relationship. We are glad to have been part of the growth of several clients' businesses, from small to large, and one of the important elements behind that growth is having a website that represents their business information online.
A Better Investment
Many people may think website maintenance is expensive. But considering how important a well-functioning website is as the face of a company, cost shouldn't be the issue. Our fee for helping maintain a client's website is far lower than hiring a dedicated person to work as the company's web administrator. Add to that the turnover when that person keeps changing, which, as explained above, can leave the company owner confused because no one is left who understands how to maintain the website. So we want to be clear: investing in website maintenance through us costs far less than employing someone specifically to look after your website.
Through this article, we hope clients better understand why a website maintenance service is well worth considering. We hope that, with our website maintenance service, your website performs at its best in supporting your business and represents your company well online. With our website maintenance service, we aim to take care of everything about your website, so you can focus on growing your business without worrying about the website itself.
